As can be seen by most other reviews this is usual...

As can be seen by most other reviews this is usually a five star establishment and we have had five star food and service here previously. Last night, my family birthday celebration was not the case. Three out of four of us had no problems with food. My wife went home hungry with her undercooked replacement dinner in a box! On top of that, service which is usually top notch was notably slow as most of the diners seated after us were finishing their meals before ours arrived!

My wife s steak, ordered medium with no seasoning, came mostly well done so we sent it back. The replacement was not fast tracked as promised as we had finished eating our dinners before it arrived. When it finally arrived it was seared rare and heavily salted so she couldn t eat it.

When we sent the first one back our waiter returned with a pictorial doneness chart and tried to convince us (translated, argued with us) that the first one was prepared properly. Who wants to argue with your waiter when the food isn t prepared to your liking? (Especially at these prices!)

All in all my birthday dinner was a bust. My recommendation: still a nice restaurant but get the ($$$$) seafood not the steak and if your waiter is slow call them on it immediately (or ask for Josh). The manager was very accommodating but the damage was done.