I do not contest that this is a beautiful hotel in...

I do not contest that this is a beautiful hotel in a great location. However, the room was covered in dust, and the pipes were extremely loud. Every time someone flushed their toilet, we heard it in our room. Also, I took advantage of the offer to rent New Balance tennis shoes for only $5 during the stay. On the day of check out, I handed them to a guy at the front desk. Unfortunately, after receiving my bill, I realized that I was charged $110 for the shoes. Supposedly, they are refunding my money (haven't seen it yet), but it has been a big inconvenience. I also had to call for the itemized receipt for the stay, because that was not automatically e-mailed on the day of check-out. And FYI - they charge almost $6 for a medium cup of coffee and $3 for a banana at the coffee shop in the lobby. Overall, it was a HUGE disappointment!