lamar wright

Review of Hotel H10 Ocean Maya y Coral

once we arrive we see our name printed on this wel...

once we arrive we see our name printed on this welcome paper sign along with other guests. We go to the reception check in area and now they need booking confirmation number. As if they didn t know we were coming. So check in is like noon. We make it to the resort around 6 pm and still have to wait on our room. We re told to go hangout at the sports bar and they ll come get us when it s time to go to our room. After not hearing anything from them I return to the office and they re like oh yeah where s his room key. We are escorted to the room. It s the butlers first day. He says here are your two keys after spending 3-5 minutes trying to open the hotel room door. After a few minutes our luggage arrives. We leave go to the buffet (wasn t edible but nothing at all to write home about). We return to our privilege room and try to open the door. The key doesn t work. We have to go get help opening the door. Finally we are in the room and staff says one key is to control the lights. One key is for the door. Why wouldn t they say that from the beginning. So far this place is ehhh. We haven t done much of anything but they re definitely starting off on the wrong foot.