I have been with Wright Outdoor Solution for a few...

I have been with Wright Outdoor Solution for a few years, the service was great, the price was reasonable. In October 2014 I received a letter stating they made mistake by over fertilizing in the due to a malfunction with their application equipment. That killed my grass. They responded right away stating, "One of our company s values is to build quality into everything we do, and in this case we may have not performed according to that value. We sincerely apologize and will do everything we can to remedy any negative effects to your lawn." An agent come out to look at my lawn to see what needs to be done. The bottom line, my grass was burnt, there were spots with no grass at all effective Spring 2015. They promised they would do reseeding as well as 2 free applications in Spring 2015 to see if the condition of the lawn improves. They've done what was promised, the lawn improved slightly, however, it wasn't restored to the original condition for which they cared for a few years. I spoke with their Vice President and asked him to lay new grass and the condition that I asked was mid May. Someone from the office contacted me the following day and we had a verbal agreement. They asked me to mark my irrigation heads so they wouldn't damage it and someone will be out to lay new grass within a few days. However, they kept delaying the process stating many people were affected and I am next in line, however, because of the rain in Des Moines their contractor is delayed. It's end of July, the rain has stopped for a month now, I am yet to hear back from them. I removed my irrigation markings at this point since it makes it difficult to mow the grass I have recovered and I will find another company. Just wanted to share my experience with Wright Outdoor Solutions, after all, they attempted to do it right but failed. UPDATE: Wright Outdoor Solutions contacted! Holly spoke with me and made it right. Thank you Wright Outdoor Solutions for going above and beyond.