The exterior of the hotel is very nice, the rooms ...

The exterior of the hotel is very nice, the rooms are spacious and pleasant, but the staff of such a large hotel is very surprised. As the room did not have slippers and we wanted to go to the pool, so we asked the reception desk to tell us to bring us to the room (cold and a bit wicked), because we hurried, we asked maybe we could get it right now, the hotel staff was upright toned and like animals stated that such things are not stored at the reception and will be brought to the room. That's what we did. When we got a housewife, we got the gowns, we said we asked to get dressed, it turned out to be angry and asked me ???? Not bathrobes ???? Well, clear beetles everywhere! (Wondered) my room was a beetle in bed, behind the cupboard, in another room was on the ground. So everything is pretty nice and the only thing you can do with the reception is the staff of the hotel, so you should be respectful. And I do not have the beetles, and the rooms just do not turn off. Because of the slippery question, do they have to be in the room? I really liked the stay but I do not value 5