chris ballinger

Review of Hyatt Regency Huntington Beach...

HYATT failed to provide contracted room, or pull o...

HYATT failed to provide contracted room, or pull out sofa bed for 14 year old. Manager stated they were sold out when rooms were available to switch or upgrade. Housekeeping did not provide adequate towels or failed turn down service 4 conservative nights. 14 year old stayed with friends. Ridiculous management. Negative standouts were front desk rudeness, tiny triple room and poor housekeeping. Stay at Hilton property next door- updating but nicer