jasonbourne777

Review of Gateway Buick GMC (Dallas, TX)

I recently took my Lucerne to be diagnosed for an ...

I recently took my Lucerne to be diagnosed for an engine shutdown condition. When I arrived at the dealership I was greeted promptly by the service writer and I explained the condition I was having and the trouble shooting I had already performed. I give them good marks for their customer service as far as dealing with people, they are courteous and accommodating. They called me the next morning after the technicians had looked at it and determined it was the pcm malfunctioning, which I would agree with. So they successfully diagnosed and performed the repairs. Which proves that their technicians have adequate training and are proficient in determining the cause of failure. However in performing the repairs collateral damage was caused. When I first got in the vehicle I noticed the A/C was not blowing cold air. So before I left I went back inside and informed the service writer of the condition and he promptly took the vehicle back into the bay and had them troubleshoot it and they determined that the relay for the A/C compressor had gone bad and they replaced it. Not a big deal, they made it right. But once I got home and parked the vehicle overnight I went out in the morning and noticed a coolant leak underneath that was not previously there. This is easily something I can identify and correct myself so I'll be doing that today. Just a bit of an inconvenience.