This agency does a terrible job of caring for peop...

This agency does a terrible job of caring for people on their case management roster. They do not follow through on basic requests that affect patient care. I has spine surgery earlier this week. I notified them of the need to change vendors for my PCA services a month ago. They never followed through! Now I am left without care at home during this crucial post operation period. Phone calls to the agency are not answered and messages are not responded to. What is especially bad is that this is the SECOND time they have left me without care, compromising my health and safety! Shame on them!