Very telling when not one member of staff ask you ...

Very telling when not one member of staff ask you how your stay is
.
From the slow service in the restaurant, to the cold food that was finally delivered, to the uncleared bathroom and the required walk through a derelict hall to get to your room, my stay could not have been worse.

Room service was quick and good - the doormen EXCELLENT, greeting guest by name and providing helpful suggestions.

If only the concierge was as helpful, or at least at the concierge stand.

A mere shadow of its former self, this hotel is trading of its history rather than the current level of service.