Originally I placed the review set forth below. I...

Originally I placed the review set forth below. I stand by what I said in that review. However, within the hour of placing that review I received a call from the owner, Elliott, who listened to my concerns, provided the records I had requested, and promised to follow up as to my negative experience. That kind of follow up service must be recognized and applauded. Based on it, I am compelled to re-rate this provider, which I have done. It is clear to me that Elliott cares about the service that his company provides. Ultimately, I was pleased with it.

Prior review: I received an email facially appearing to be from MediCopy indicating they required prepayment (no problem with me) and had an invoice for me, which was attached to the email. The email did not list either the medical provider on whose behalf the medical records were sent, nor the patient on whose behalf they were provided, so I could not confirm this was a legitimate email for records I had in fact requested. Without identifying information in the email my spam filters recommended not opening the email, which was consistent with the advice provided by my IT person. When I called MediCopy to confirm the email, they could not (or would not) confirm sending the email without the name of the patient. Since the name of the patient was not in the email from them, and since I represent hundreds of people, I could not identify the patient. Because of this, it appears I will not receive the requested records. MediCopy can do better than this.