Lori Kurth

Review of Sheraton Suites Fairplex

The hotel looks great in person and online, until ...

The hotel looks great in person and online, until you actually stay a day or two. I ordered a $16 salad and $3 soda from room service because I was under the weather. By the time I finished paying, it cost me $32.00. there was a $4 delivery fee, (gratuity was built in- and I didn't know it so paid double). Then I had the option to save $5 or get SPG points if I chose lite room service where they don't change your sheets. Well, they not only did make the bed, I got no service at all- no shampoo, conditioner, no coffee, tea- nothing. Lastly, WiFi is not provided as a standard amenity unless you remain on the first floor of the hotel. There is a $10 up charge per day . Very subtle but sneaky ways to squeeze more $$ out of their patrons. I will think twice about staying at a Sheraton again.