I have been exercising at Spa Zuiver for a long ti...

I have been exercising at Spa Zuiver for a long time. The bad communication was unfortunately my reason for canceling (uncertainties about renovations, uncertainties about hygiene, difficult contacts via telephone, etc.). In 2020, the subscription that included Spa access after the gym no longer applies.
Now I want to give Zuiver another chance, but telephone contact to organize a day at the Spa is a drama. The own website is also difficult to browse clearly and quickly. Experience seems to come up with a Wordpress standard site from 2002 with the buttons, click-through menus, information.
I understand that this year is a financial and logistical challenge, but good Customer Service is KEY for survival. The Experience is so stressed in advance. I'm not going there anymore. Look in 12 months.