Frank Bartlett

Review of Tilcon Connecticut an Oldcastl...

A very rare exemplary employee

A very rare exemplary employee





When she called at 7:00 AM with the price I asked, because they were delivering the 5 ton in a tri-axle that holds 20+ ton could they please make two tickets and ask the driver if he would mind getting a second load of 2 or 3 tons of stone dust that I also need for a patio project since there s a ton of spare room in the truck. She asked the driver who said no problem. Kim then had to call central dispatch where the billing is done. They said even though I met the five ton minimum they would not allow the driver to make a second ticket for the dust. Does that make any sense? They just don t have the same care for the customer that Kim has. Kim should get an award. As far as the delivery charge, how difficult would it be to change to so much a mile? It s pretty simple in this day and age to do Mapquest to the location that takes ten seconds and then everyone is treated fairly.

A very loyal customer.