This was by far the worst Hilton experience I have...

This was by far the worst Hilton experience I have ever had. I arrived yesterday evening to find that food trucks were blocking the signage pointing where I was supposed to park to check in. when I found a spot at the end of the very full check in area a parking attendant immediately accosted me and insisted that I turn my parked car to face the other direction because me being faced that way would "Confuse other drivers making them come in the wrong way".

The check in process was relatively easy except that the clerk failed to tell me that since I was self parking that I would need to keep a room key in order to exit the parking lot. After check in we left for our evening activities, returning to the hotel just after midnight to find that EVERY self parking lot was marked as full. I asked (thankfully a different) parking attendant where I was supposed to park. After I told him three times that all of the lots were marked as full, he finally acknowledged that they weren't really full, but they had put those signs up "getting ready for tomorrow". (There was a gaming convention being held in the hotel.) He then said he knew there were some slots available and he would move the sign so I could get into the parking lot (This would have been another great opportunity to tell me that I would need a room key to get out of the parking lot!)

Since all of the "kid friendly" areas were closed at this hour and my kids were hungry we decided to call for pizza delivery. We were not happy to find that the concierge wouldn't let our pizza be brought to our room. For "security" they wouldn't let the pizza delivery man in the elevator. Never mind that the hotel was overrun with Quake Com participants in various stage of dress were given free reign with no question as to whether they were actually guests in the hotel!

The hotel was very noisy late into the night/early morning, but I will place that responsibility on the guests that were holding their own convention in the elevator area. I didn't bother to call management about it.

We waited several minutes for an elevator this morning when another guest came out and mentioned that he had heard that only 2 of the 6 elevators were working. Finally after waiting 15 minutes for an elevator, we took the stairs. 20 FLOORS!

We were glad to reach the car to leave the facility when we found, by way of a sign at the exit that we needed the keys we had left in the room. I was on the phone with the manager to tell him about our other unfortunate experiences when I realized I couldn't get out of the parking lot. At his instruction I pressed the "call for assistance" button and waited for a response. Finally he had to call the valet station himself to get someone to raise the gate so I could get out.

To add insult to injury he let me know that because I made my reservation through a 3rd party that he would not be giving me any points on my HHonors membership. Really!!!! Oh, but they did refund the $15 they had charged me to "self park". Gee.... that makes up for it all..... (NOT!)...

By the way, I let him know I would be posting my review and he promised to have a prepared statement ready.