David Byers

Review of City Volkswagen, San Diego CA

I set up a service appointment online, three days ...

I set up a service appointment online, three days before the appointment. As part of the service request I told them that I needed to know what the cost of the service was, in advance, and requested they contact me. I did not receive contact. When I arrived, they quoted me $950 for the service... about $400 more than I was expecting (based on the list cost of 40,000 mile service on a VW.) I called Kearny Mesa VW, who quoted me $550 (which was the expected price.)

In short, City VW tried to rip me off $400 on standard service. I complained to the service manager. I received a call back from their customer service advocate, explaining "that's not who we are here" but, based on my experience, that's exactly who they are there. My first time at City VW almost cost me $400 more than it should have for a standard dealership service. That's completely unacceptable.