T HB

Review of Parkside Lodge of Mundelein-Lu...

If I could give the hospital's patient relations g...

If I could give the hospital's patient relations group less than one star I would. The last thing someone should worry about when going to the hospital or seeing a doctor is the safety of their vehicle. While parked in the valet section of the parking garage at Lutheran General Hospital, I had an altercation with an employee of First Class Valet contracted by Lutheran General Hospital. When I returned to my vehicle, my passenger side doors were keyed. The incident was later reported to patient relations at the hospital which then communicated my grievance to First Class Valet. They were quick to pawn off all responsibility to First Class Valet. Never once did they deny the damage or indicate that the valet employee was questioned. Once the information was given to First Class Valet, patient relations stopped returning my phone calls and hid behind emails. I would have expected higher standards and greater accountability from Lutheran General Hospital. I guess not.