Rose Carlson

Review of Palms Casino Resort

Be careful when you book and confirm at this Hotel...

Be careful when you book and confirm at this HotelResort. My suite was booked and paid for in full over a week in advance by my travel agency and when i arrived to The Palms Place I was told that they have overbooked and did not have a room for me there. No previous warning. They were then sending to their other hotel The Palms Casino. I was told it was a premium room which was recently renovated and they would comp my resort fees. Big Deal $60 for 2 days.All it was was a bedroom with 2 queen size beds, bathroom and to top it off, I was on the side where the pool was so unfortunately from 9AM -6PM you hear the music that made glass windows vibrate. You could also hear it in the room. So much for sound proofing and taking a quick rest if you need to. This was in place of my Studio Suite which was supposed to be a King size bed, a Queen size sofa bed in my living room, 2 -42 inch flat screen TV's, a fireplace, state of the art kitchen, beautiful glass and marble bathroom with a whirlpool bathtub and TV....My room they had sent me to was a definate DOWNGRADE and all they did was compensate me the resort fees!!! I was unfortunately stuck with taking the room for Vegas as usual was insanely booked and I possibly would have been stuck having to wait to be reimbursed and maybe even not have found a decent room. It would have definately put a big hole in my fun money for the weekend. SO BE WARE!!!!