J.D. McCurdy

Review of Flemings Ultimate Garage

The only reason Fleming's is getting 1 star from m...

The only reason Fleming's is getting 1 star from me and not 0 is because Trey Wilkins was a great salesman to deal with. He was polite and very understanding. First car I have purchased and should have been a breeze. Well it was everything but that. Getting proper paperwork with the correct information was challenging. I was bullied by the sales manager, Brent White, because I didn't confirm the terms of the financing and claimed "you haven't even paid for the car yet!" even though they had my credit card information to run a deposit (why they didn't is beyond me) and I was waiting for the corrected paperwork to sign to make sure everything was fine. The car shipped after being told everything works with no working power adjustments on either driver or passenger seat and a damaged driver mirror (I understand it's a used car but this stuff could have been pointed out). Now it's almost been 2 months since I have received any copies of paperwork I signed, was suppose to be sent Fed Ex last week and was never sent until this past Monday and now it has been shipped and requires a signature and cannot be left at my house. That would be all fine but I work almost an hour away from my home and now I'm chasing around town for copies of paperwork and tags that they have had and I should have had. I hope this gets better and I would change how I feel, but as of now, this has been quite a cluster of a situation to deal with.

***Update on 6/20/19***
After multiple attempts on requesting copies of paperwork that I signed, I resorted to an attorney to send a demand letter in receiving copies of the paperwork I signed in March. I received them in a couple of days of that letter. The title finally arrived but was not filed with the correct lien information on it. It had no lien information at all. Paid to have the title work done properly. They did offer to fix it and sent the title back to them. Currently, my car is at a Chevy dealership trying to figure out the power seat situation in both seats after being told that everything worked in the car when I bought it. Car is still there to this day. Very disappointing experience. I wish good luck to others because I did not get any.