CROOKS!!! I put in a request Friday September 30, ...

CROOKS!!! I put in a request Friday September 30, 2016 to cancel my account. I spoke with a friend of mine who's a higher up with the company that same day to see if he could help me expedite the process. My first returned phone call was today (exactly a week later) by Chris Ireland. Not only did he attempt to talk over me the whole time that I was on the phone, but he refuses to refund the charge made to my account for this months billing cycle when I requested the cancellation in advance. He says he has no record of a phone call on the 30th of September. I have text messages as proof that I contacted a TSI rep to cancel that same day. David Scism was the salesman who dealt with my company's website over the past year and provided me with very little service on any changes that needed to be made throughout the time my account was open. I encourage any business owner to invest with another marketing agency that values your business and effectively promotes it. What you get with Townsquare Interactive is outsourced services, ZERO phone support, unusually slow SEO results, and rushed website publishings containing grammatical errors and low quality images. I was also assured that I would be BBB Accredited and never was. If I am not reimbursed for a month of service that I'm not utilizing, my next step is contacting the BBB followed by an attorney and will be happy to team up with anyone else seeking litigation that's been victimized by their horrible business practices!