Alfreda Parker

Review of MGM Resorts International (Gol...

I was very disappointed in some of the services we...

I was very disappointed in some of the services we received. I made my reservations April 26, 2018 we requested a refrigerator for our room. I called back days before we came talk to Tammy & went over requests ( refrigerator, not to be to far from elevator due to knee problem, higher level of room) None of these were met. The person that checked us in was very unprofessional she was yawning
She said there was no refrigerator first come first served /all the higher rooms were taken & she stayed at least we are close to the elevator not true. We entered the jewelry store to make a purchase all the sales people wouldn't wait on us. We were just standing waiting for help one of the sales person older tall ball headed guy kept walking by no help. I final approached a guy behind the counter one of the sales person a guy wearing glasses & accent he stated he was helping someone else. The room was ok our toilet need to be adjusted very loud noise. We did a spa husband & wife we didn't get a tour of the spa this was my husband first time at the hotel & to get a massage. They didn't give us any instruction on the amenities of the spa. I was just there in April,2018. We enjoyed ourselves but there were some things we didn't enjoy. I travel a lot to all your properties