My sister has been without an aide for 2 months. ...

My sister has been without an aide for 2 months. She is wheelchair/bed bound. Her case manager has never come to the house to check on her, The nurse has not been here since before COVID. This company is poorly managed. They have approved her for more hours, but, has not given her aide. Pointless. I can't believe that they allow their patients to be without care. Apparently, Age Well, does not help their patients "age well"