My furnace went out on a cold January day and they...

My furnace went out on a cold January day and they were our first call. They couldn't get out to look at my furnace for 48hrs but I figured that was probably standard so we survived a couple days without heat. When their tech came he was completely devoid of people skills. He stepped one foot inside my house and said "It's $89 for me to be here no matter what, okay?" No "Hi, How are you?" or anything, so that put a bad taste in my mouth from the beginning. On the phone I told the company what I thought was wrong with my furnace - a bad motor blower - but they might as well not have asked because after an hour and a half the tech diagnosed the problem as exactly that and then had no parts to fix it. I suspect they just wanted to sell me a new system. Luckily for them I was interested in buying one -- my furnace is old and I had no central AC so I had them out the next day to give me an estimate for replacement. They get 2 stars because their salesman Delonte was on time, professional, kind and did not use high pressure tactics. My quote for full ac/furnace/thermostat replacement for my 800 sq ft house was $8,679. I wasn't sure but it seemed a little high to me. We decided to go a little longer without heat and shop around. Glad we did because Pickerington Heating and cooling quoted me the exact same specs, only difference was Carrier brand instead of Bryant and a less fancy thermostat, for $4,175. HALF the price. It was installed today, can't say enough how glad I am I shopped around before being ripped off for almost 9k.