Nicole Keaner

Review of Center for Neuroscience Tucson...

As a medical doctor myself (DVM), I am appalled by...

As a medical doctor myself (DVM), I am appalled by this practice. First, I made an initial appointment for June 12th. They called at the beginning of June to confirm my appointment for June 5th. I told her my appointment was for the 12th, she said no I must have it wrong. Well, no I didn't. I already knew that I was out of town that week, so I would never have scheduled it for the 5th. So then I had to reschedule for another month away, delaying treatment.
Dr Reynolds was very nice but rushed. His appointments must be like 10-15 minutes long. As a doctor myself, that's crazy for an initial appointment. We only spoke for about 10 minutes, albeit my issue is quite simple.
Great. So then he prescribed an oral tablet and an injection. The MA already told me that the oral tablet would likely not be covered under my insurance. She gave me a discount card for the oral medication.
I wait one week - no RX at Walgreens. I contact her, OOPS! It was never submitted. Weeks go by again, not filled. I learn that it needs to fail prior authorization before I can use the coupon. Back and forth many, many times. Each email from the MA becoming less and less useful. The MA said that she sent in the Prior Auth. form a while ago. I called my insurance today (one month later) -- It was never submitted. Ever.
I ended up contacting my own GP last week. She and her MA got the RX and PA done in 5 days. FIVE TOTAL DAYS. I now have the medication one month later - No thanks to them.
If I treated my clients and patients like this, I would be out of business. Unbelievable.