kenneth crichton-stuart

Review of Mercedes-Benz Chelsea

After-sales customer service definitely an after t...

After-sales customer service definitely an after thought !
Stopped by as my Gl 350 sunroof was leaking so water dripping on to the command controllers not good ,asked if possible to see an engineer for 2 mins to work out if quick fix or needed to be booked in for longer repair i was told by office staff that it was not possible to see one as i do not have priority over cars in the shop, i did explain i am leaking and i am a bit worried the water ingress my damage the command buttons ,the response was to leave the car and they might be able to look at on Friday (this being Wednesday ) and if there is any repair work to be done then maybe 2 weeks, Year right thanks for being flexible oh and helpful ! i definitely will not be back !