Firstly, there was a booking error with your booki...

Firstly, there was a booking error with your booking agent which was rectified immediately by Sofitel management. Secondly, the room and the service during my stay were impeccable. It is obvious that you stress the importance of customer service and attentiveness, as it is well-reflected by all sectors of your staff. I will highly recommend your hotel to my friends and family.

A. Spencer