Siva Avvaru

Review of Mercedes-Benz of Bellevue

My review is mostly with the post-purchase process...

My review is mostly with the post-purchase process of my most recent purchase from this dealership. Disclaimer, this was an online, out-of-state purchase for an exotic vehicle and it has been exactly 1 month with my engagement with this dealership for my purchase.I am in St. Louis, MO with the vehicle/dealership being in the state of Washington to provide a distance reference

If I had to actually rate my experience with purchasing my exotic from MB of Bellevue, it would be a 4/5 rating. The quickness and communication, fulfillment of all requests up until the final paperwork was signed/paid was quite smooth. My assigned sales rep answered every question I threw at him, sent me pics & videos of everything I requested, etc etc.

Where it starts to go downhill is the post-purchase/delivery portion of my experience. When setting up shipment arrangements, I was informed that there was some damage to the car that was found by some of the dealership's workers - what looked to be the front passenger corner of the hood crumpled downwards. I was told that this damage was completely missed by their service reps and everyone at the dealership. If you view the pic attached, there is no way anyone can conceivably miss something as big as this. I initially purchased the car based off of pics that were provided to me and the videos showing the vehicle to be in near mint condition, nothing highlighted the attached damage. I do not know if this was intentional or not- I do not want to make any presumptions on integrity here. The car is exactly what I wanted and decided to proceed as I have been in the market for 8 months now, with this example being the only 1 of its kind to pop up in the entire country during my search timeframe. You can expect I was quite excited!

Before repair or next steps was discussed, my sales rep informed me the car was already en route to their body shop. This was my first flag, anyone that owns an exotic knows they want to know exactly who/what is going to be doing work/done to the car. This was not asked if it was approved by me beforehand, the decision was made and I was informed afterwards. The used car sales manager then contacted me after I had tried to get a hold of him, informing me how the dealership would never want to deliver a car to a customer damaged. I was fine with this, but the comments of acting as if this were a courtesy of gratitude to help with my purchase versus a correction of their mistake in selling a car with known damage, and never informing myself beforehand was very offputting. Furthermore, the added comment of "You can back out of the purchase if you want to" was just not in good taste My sales rep knew how much I wanted this car, I pulled the trigger on a deposit and purchasing this car literally within 24 hrs of this posting online, pictures weren't even up yet for the online ad!

I agreed and was told by my sales rep it should be no longer than 5-7 days. This was my first rescheduling of my shipment as I had already setup my shipping company to pick the car up after my paperwork was processed. I kept in daily communication with my sales rep on the status of the vehicle, which he was awesome about. But as week and week passed, I was continuously informed it would be another couple of days. It is now 1 month and I was told this would be completed this past Friday, my sales rep texted me over the weekend I should schedule pickup for this coming Wednesday

Yet, out of all of this - I have no idea what has actually been done to the car. I dont know if a new hood was needed, I dont know if a new paintjob was needed, I simply don't know the extent of work. Which is a BIG deal for this auto manufacturer, as any damage inspected by their OEM PPI would immediately eliminate it from qualification for extended warranty. Whats even more troublesome, is that it seemed there was 0 communication done between the bodyshop and the dealership, and there has been 0 effort to make any sort of "right" for delayed delivery of my vehicle. This weekend, I have had to reschedule shipment for a 3rd time