Natalie Khong

Review of Diamond Cliff Resort & Spa

Amazing in every way! We cannot commend the wonder...

Amazing in every way! We cannot commend the wonderful staff and resort enough.

My husband and I stayed at the Diamond Cliff Resort for 4 nights in November and loved every minute of it. We were amazed by the service, friendliness and luxury of this resort.

Our check-in service was completed with the most polite and efficient concierge and we were given hot towels and a welcome drink upon arrival which was exactly the refreshment we needed from having spent the day on a gruelling flight from Melbourne. Our concierge personally showed us to our rooms which required a shuttle service that ran every 5 minutes and were assisted by a lovely bellhop who brought our bags to our rooms.

We booked a Deluxe Double room which was very spacious, clean, ambient and welcoming. We were delighted that we were given a room with both a sea and partial mountain view and we enjoyed spending our mornings sitting on the balcony reading, working and enjoying tea, while watching the sun rise over the ocean.

I absolutely loved the attention to detail and little touches: the florals, foliage and decor are painstakingly well-thought out. While there are many stairs, there are just as many ramps. If you re a big reader, they have little libraries here, where you ll find a small selection of beach reads in different languages (we saw a few English and German titles, etc.).

They have two pools onsite and six restaurants and bars. The Oceanview was especially lovely: you could sit in one of those round lounge chairs overlooking the sea for hours but you will need to arrive early to nab these prime seats.

I would like to commend the kindest, thoughtful, wonderful and hard-working staff enough here who go above and beyond to make you feel a welcomed and valued guest. From the friendly security guards (patrolling the property so you always felt safe and the ones directing the traffic flow so that patrons could cross the busy road outside the resort), the concierge staff who are efficient, knowledgable and super responsive, the lovely housekeeping staff where nothing was too much to ask, the restaurant staff who were lightning prompt with our meals (both at the Oceanview restaurant and in-room dining - our food always arrived hot and glad-wrapped for protection and freshness, as it is a fair distance from the restaurant to our rooms). Everything here is spotless and so well-maintained, from the gardens to the pools to the walkways.

A special thanks to our onsite Tour desk agent, Natt (located next to the reception). On a complete whim after dinner, we decided to book an island tour to Banana Beach (we took a selection of brochures from the desk and decided this would be the best one for us). Natt was incredibly helpful, experienced and knowledgable. She was able to provide us with an overview of the tour and provide a list of considerations (any illness, injuries, food allergies, intolerance to spicy food as the tour provided meals and a recommendation that the resort can provide towels for hire as the tour company did not). We booked our tour for the next day and settled the payment without any issues even though it was well after business hours. Unfortunately, by early next morning I'd come down with a migraine and Natt was able to work with the tour company and transfer our reservation to the next day.

NB: The check out experience was efficient, however, you will need to allow 15-20 minutes on the morning of checking out, as they will perform a 10 minute check for any incidentals prior to releasing your bond of 4000 TBH (approx. $200 AUD). The good thing was that they will deduct this from your total bills (ours included all our meals, etc.) We had a 12:30 PM flight to Chiang Mai and checked out at 9:30 AM, which was complete within this 15-20 minute time frame. I d also recommend downloading the Grab app (equivalent to Uber but better) as taxis from the resort to the airport can be very expensive (and it s about an hour away during peak traffic).