Is it possible that I have to communicate with you...

Is it possible that I have to communicate with you in this way? We are staying in a bungalow and you have three warnings of ours -in 24h.- to solve two problems that are still not fixed. When you check-in and install, the problems may seem easy to solve, but when you have been waiting 24 hours and three people tell you that they are going, but they do not solve anything, the image gets worse at times.