Addy Garg

Review of Black Mountain Road Pet Clinic

I have had my dog for 14 years now and have been t...

I have had my dog for 14 years now and have been to nearly every pet clinic/hospital within the Poway area. Dr. Dhillon and his staff are by far the most competent and professional out of any of the offices I have visited. Dr. Dhillon is amazing in that he cares about his clients' animals and is willing to put in the time and effort to explain to his clients his procedures and exactly what their money goes towards. Most vets tend to overcharge and slam their customers with unnecessary fees and treatments - not Black Mountain Pet Clinic. The nurses and other veterinarians are friendly and go out of their way to connect with you. Dr. Dhillon goes above and beyond conventional efforts to treat his clients' pets and even sees them after hours if the situation calls for it. In the time I have been visiting the clinic, there has not yet been a condition or diagnosis that has stumped them.

In addition to the awesome staff and doctors, the clinic itself is state of the art with up to date equipment and medical supplies. Their entire records system is electronic so looking up your pet's information is super fast. Pulling up the records happens in a matter of seconds, regardless of if the question is in person or over the phone. Their veterinary machines are all brand new and they are equipped to handle any sort of situation (minus emergency surgeries, which they do not tend to). Bottom line, your pet is in great hands when you bring it to this clinic.

This clinic has it all - excellent customer service, reasonable rates and prices, and up to date machinery. This clinic embodies professionalism and if you truly care about your pet, you will bring it to Dr. Dhillon and his staff, ensuring that it will be taken care of in a timely and truly pleasant manner.