lana scott

Review of North Carolina Mutual

Truly disappointed, I have been calling trying to ...

Truly disappointed, I have been calling trying to get in contact with an agent for almost three weeks now, Still no response. When I call customer service let me tell you how rude they are, I just don t like being talked to like there is no other options. All they tell me is they can t get in touch with an agent, ok so how do I open a policy ? Well you have to get in contact with an agent. Ok but your not helping me get in contact with an agent. They just seem very rude and snappy in customer service, She told me I did all that I was supposed to do and now the responsibility doesn t fall on this department no more. Ok great, so what now ? all I want to do is open a policy, hopefully I hear from someone soon & I pray I have a better experience. I will be more than happy to change my one star to a five.