Frances Dixon

Review of Landmark Americana

Had the worst experience. Went to the Landmark on ...

Had the worst experience. Went to the Landmark on 34th street first, went and got out on the list for a table, waited 35 minutes for a text saying my table was ready. Never received it, went to the waiter and he never put my name on the list. It was 4 other parties complaining about the same thing. Left there and went to the Landmark on City Ave. Got seated quickly the waiter came and took our order for drinks and appetizers. When the food came the waiter left and never came back. We waited 40 minutes still no waiter, wereacked another waiter down to get our waiter so we could order our food. Our waiter finally came we placed our order and after waiting 30 minutes for our dinner my burger came uncooked. The waiter never refilled our beverages never asked if we were ik as we waited. When the waiter finally returned he gave us a bill with $20 gratuity added to our bill. We had a party of 3. I'll do everyone a favor, please don't go to any of their locations. The food was bad the service was bad and the manager states even if it was a party of 1 they would add gratuity. Save your money or choose another restaurant that has better service.