Quooker faucet broken after 6 years. reset does no...

Quooker faucet broken after 6 years. reset does not work so the tap has to be replaced. A repair service is part of this type of product. (if you buy a Bentley and the air conditioning has to be filled, you will not flick your Bentley away. Obviously they think that is very strange at Quooker and they prefer to replace it completely for profit. The whole story has been going on since 21 -05-2020 (now it is 10-06-2020) Quooker pretends to contact us within 2 to 4 working days, this does not even happen, multiple reminders have been sent, but no response has yet been sent from Quooker. with a waiting time of +/- 20 min. (not surprising of course with cranes that only last 6 years) eventually I spoke to someone and indicated that I am not satisfied with the lifespan of the crane and that I have to constantly go after Quooker to have it sorted out. The employee indicated that it is very busy and that I should understand that no contact will be made. I can buy the crane for 500, - euros and otherwise not. disgusting company with a very customer unfriendly attitude. I am going to buy a completely new set of Grohe for 820 euros incl. Boiler, because it will also quit at Quooker for a year, it can also be replaced. Service at Grohe is much better.