Tried to cancel my membership on 11/30/ Phone were...

Tried to cancel my membership on 11/30/ Phone were down and i was unable to reach anyone. I called 12/1 and was told i will be charged for December and January as they require 30 day cancellation notice and since December has already started they will charge for January as well. When i signed up i was not 1. explained about 30 day cancellation policy and 2. i was prorated for the month i signed up. Not sure why the same can be applied at cancellation. Anyway, not using this facility again. they charge an arm and a leg and do not offer much. Group classes schedule kept being changed, was over crowded. They need better management.