Brought my 2018 bmw suv in to get a trim piece rep...

Brought my 2018 bmw suv in to get a trim piece replaced and it took six hours. Shouldn't take this long. Also I was never kept in contact by Chris who was my service team person. I know my car was done a lot earlier than when I was told it was done. Car had been sitting there for who knows how long. It was very hot when I got in the vehicle. Crappy service at this location. Will not be coming back.