I drove over to BMW to speak to the manager Marc O...

I drove over to BMW to speak to the manager Marc Osborne. I was told he would be there when I arrived. I waited with a nice representative for over 90 minutes. Marc never showed up, NEVER called me about an inexcusable incident that occurred with his salesperson as WELL as one of his managers who really needs to be fired for his moronic behavior, Jeff Englert. These people were told at least TWICE over the past 5 months about this serious lapse of professionalism ( they blame customers for LOSING the keys to their cars when THEIR OWN EMPLOYEES are responsible for misplacing them! See other customers complaints) and frankly, this is why we have chosen NOT to purchase another car from Schomp at this point. There simply is NO excuse.