Michael Knudsen

Review of Lund

(Background) - I believe I was wrongfully/fraudule...

(Background) - I believe I was wrongfully/fraudulently billed AND billed out of bad faith upon move out of an apt. I was originally billed $155 for damage I knew I caused. But then I get a revised bill a full month later for "damage" left in my bathtub which I had tried to fix but never requested in writing ( its unfortunate I didn't think this would haunt me at move out). The "damage" was caused because a hole that should have been caulked shut was sealed with cardboard instead. It was like the material you send posters in though the mail. It deteriorated after months of showering, leaving a hole where it once was. This hole is supposed to be there and is built into the tub but needs some sort of sealant to prevent water from getting in. I was looking for answers to questions I had about why I was paying for a new tub when this hole is supposed to be there, it just needs to be sealed (10 minutes and $10 is what it would take).

I just had the most unpleasant experience with Tyler and Mary (last names unknown) who work at the location off 102nd and Pacific. I asked them questions about a revised bill I got for over $300 more than I was originally told. When I was on the phone with Tyler he said " you just have to pay I don't know what else to tell you." I reply ok I will, can you just answer why I couldn't be sent one accurate bill. Things were heated but definitely not to the point of anyone yelling and swearing and I was hung up on and told he would not look into it. I asked my current roommate/ girlfriend to go in and inquire to see if she could get a better answer. She talks with Mary who is almost yelling at her on why she shouldn't even be in the building right now because she was not on the lease. She is a current Lund resident who also had questions about our new place. I work the same hours that this place is open so I can't go myself, and thought this would be a good medium because she knew all the details already and is resident with the Lund Company.

After all this I got a hold of Valerie who was very nice and professional the entire time and she was able to answer my questions, even though things were probably more heated in our convo than mine and Tyler's. Also Tyler had lied to Valerie about what we talked about in our conversation. He told her I admitted I caused the damage I was being billed for when I had only ever said it was due to poor craftsmanship.

Tyler and Mary how you treat people needs to change. Regardless of any situation you or I might have, it is not acceptable to make someone cry who is just trying to get their questions answered. Thank you Valerie for answering my questions still mad about the bill though.