Amber Smith

Review of Educational Products Inc.

This company is unorganized and inefficient. I ord...

This company is unorganized and inefficient. I ordered school supplies two weeks ago and they just shipped today. The site claims it takes 3-4 business days to process an order. It took 8 business days. I never received a confirmation email or a shipping estimate I paid $13.89 for shipping. I contacted customer service via email three times to cancel the order with no reply. The phone for EPI rings really fast then quickly shuffles you to voicemail which no one responds to. Today 12 days after my order was placed I received tracking information for an order I tried multiple times to cancel. I'f try to return them now EPI will charge a 20% restock fee and keep the $13.89 shipping charge. I will also have to pay for rerun postage. So basically it'll cost around $50 to return $67 worth of supplies. What a mess. I will be refusing the box from UPS and disputing the charge with my CC company. Oh and by the way the shipping only took 1 day, I lived 2 miles from the EPI warehouse!