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((BIRTHDAY PARTY REVIEW)) Coordinator does not co...

((BIRTHDAY PARTY REVIEW)) Coordinator does not confirm anything with you ahead of time. You have to double-check everything yourself. We didn't even have any idea where to check-in once we arrived. Party was in September. Unexpected heat and called ahead for a tent because my Grandmother is in her 80's and the sun was brutal. Front desk said they could set one up. Got there and was told that they could not provide it after I drove past a hundred stores I could have purchased one at. Was a big to-do until finally they caved and got us one. Which was ridiculous because it could be provided and they clearly just didn't want to do it. It was very hot that day and I had to purchase $40 in extra water. We were provided with very limited juice for the heat and they just dump your food and supplies on a table and tell you to do the rest. The heat was at dangerous levels and ambulance way standing by on premises just in case of health emergencies. So why not at least offer water? Staff was nice but very transparent when they wanted you to go. All in all our party seemed like we were the pariah's of the day because we refused accept not having a tent. What was the kicker was the fact the they then wanted to offer the tent to another party when we left. Thought they didn't do that? One extra star because there were some presents left behind and they contacted us to let us know. That was their saving grace. However all in all don't feel like I got my $400-worth. Never again.

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