Burger was OK, but not $12 worthy. Also asked for...

Burger was OK, but not $12 worthy. Also asked for no ketchup and it of course came with it anyways. Normally not a big deal, just ask the server for another or wipe it off, right? But this burger had more ketchup than I knew what to do with, so I ended up scraping off half the bun to rid myself of the necessary vinegary tomato waste. Unfortunately the server did not come back for about 10 minutes and didn't bother to do the traditional 'is everything alright?' routine, or else I would have asked to get another burger. And i do mean 10+ minutes. I sat patiently for about 3 or 4 minutes waiting for him to come around. Nope. And I was going to stop the manager and ask her, but she was already occupied correcting another person's order. What most bugged me about the situation was when ordering the burger, the waiter and I talked briefly about how I did not like ketchup on my burger. That dude knew..

Also - what's up with the one tiny mushroom on the Umami Burger? I guess the menu was literal when it said 'shitaki mushroom'. As in 1. Singular.

Anyways, not the best of experience. Rated 3 stars because maybe those people who absolutely love ketchup on a burger shouldn't be turned off by my experience. Well, actually I think this is a time when everyone should re-think their life if they like ketchup on a burger because it's is gross and an unnecessary waste of tomato.

Atmosphere is OK, fries were OK. All around OK. Unless you like ketchup. Then maybe slightly better than OK?