I asked for the replacement of a plastic part to a...

I asked for the replacement of a plastic part to a hood that in the transport offered by the ideal failed. The ideal courier broke the box, and the respective hole broke the piece and broke at a corner. No word of replacement or even a good word. I woke up in the mail with some copy-pastes from contracts and laws. Friendly baths you also take communication courses invested in people and call center, you have no 3.3 rating for nothing.