My experience here was so-so not sure if I would d...

My experience here was so-so not sure if I would do it again.

Recently, my serpentine belt slipped off my car which I had towed here to be checked at. At first they tried to tell me the cost which seemed high to begin and that I needed to cover it. After a little back and forth it was determined that my warranty would be covering repairs minus my deductible. That s better. Well fast forward, my car was towed there Thursday, was told I would be able to pickup Friday or Monday. Didn t receive a call until Wednesday. Not too big of a deal, I had Tuesday off.

After having my regular mechanic look over their mechanics work he quoted how many seconds does it take to power wash the engine bay? These guys literally worked in all this grime? Which to me sounds like they aren t willing to go and do anything extra for the customer/have a clean workspace. If I got oil changes here are they going to just let oil run down and off my pan without wiping it off? Makes me question their actual work now.

Besides this, on pickup is also where my problems began. The headunit in my car is aftermarket and I bought it from the dealer this way. When the work was done they obviously disconnected the battery and my headunit went into stolen unit mode, requiring a password to bypass which neither dealer said they could get passed or help with. I contacted pioneer to see what I can do, and without taking the unit out and sending it to them, is nothing. So my car runs fine again, but being inside and enjoying it while driving is out the window. I either have to purchase a new radio or completely dismantle my dash to send this one in for who knows how long.