Save yourself the time and go else where.

Save yourself the time and go else where.
Liars & snakes

On July 2, 2019 my mother in law, Maria, took her 2006 Pontiac G6 to your dealership to have the oil changed. She arrived at the dealership at around 11:30 AM, for a 12:30 appointment to have the oil changed.

She drove her car to the dealership and there was no indication of a check engine light. No OBD codes appeared to be set.

Maria remained at the dealership for nearly 7 hours. At some point she was told the fuel pump in her car needed to be replaced. She was told that the fuel pump had failed and the car would not start due to the complete failure of the fuel pump. The dealership quoted her $1100 to replace the fuel pump, or $950 with a discount.

When Maria refused the dealership off, the car was moved, not sure how when it wasn t supposed to run, and she was told she would have to have the car removed. She called her insurance company and had her car towed.

On the morning of July 3, my girlfriend, my coworker and I replaced the fuel pump. This involved dropping the exhaust system and fuel tank. This task took more than 4 hours. When complete we attempted to start the car. The car would not start and we were unable to hear the fuel pump kick when the car was turned on.

Knowing the fuel pump was brand new we started to trace the electrical system back. We found that two fuses had been removed, ignition module and injectors. Once these fuses were replaced, the car started immediately and ran fine.

We are at a loss to explain why the dealership removed these fuses, nor why they did not disclose this to us. There has been no OBD codes stored indicating low fuel pressure so we don t understand the complete failure of the fuel pump, after the car was turned over for an oil change. It is also questionable how once the fuel pump had a complete and catastrophic failure, and service had been refused the car was moved out of the service bay. The dealership was able to move the car.

We believe the dealership has acted in bad faith to book unneeded repair work. While we do not doubt the book rate for replacing he fuel pump may be $900- $1100, it took us less than 4 hours to complete this repair, in our garage, with no prior knowledge of the task nor special tools. A lift or pit would have made a huge difference in the duration of this task.

We do not believe the fuel pump was bad, when voltage was applied by inserting a fuse, the fuel pump worked. There has been no fuel-related from the OBD. We don t understand the removed fuse from the circuit, but with the fuse

removed, we do understand why Maria was not able to start her car once she refused the dealership s work. We bought our own fuel pump for $267.00, which Maria could not afford to throw this money away, replacing an operational fuel pump.

7 hours at the dealership was excessive and callous. Two hours would be outlandish, but expected. Consider that the other 5 hours were just bad business and negligent service . Maria SHOULD be compensated for the other 5 hours at $20 per hour.

$100 for WASTED TIME.

In addition to these costs, there were 3 of us working to replace the fuel pump: my girlfriend, my workmate and me. We believe that the subsequent testing of the fuel pump indicates it was not failed. We were WASTING OUR TIME, replacing a fuel pump that wasn t failed, it was just not powered. The fuse was in the car when she arrived at the dealership as we can agree the car was driven onto the lot. This represents 3 people, 4 hours, or 12 person-hours total. While we expect the dealership labor cost would be $150 an hour, our skills demand less. We do believe $25 an hour is reasonable.

$300 labor

We did have another mechanic lined up that would have completed the job for $450. I don t believe we are unreasonable with listed expenses.

As Maria s insurance is new, we are uncertain whether they will charge a deductible. We do know the towing represented a claim. To be fair this expense should also be added..

We question whether someone with a better command of the language may have been treated better.