X K Review of TSC>Direct
I had been with GEICO for a combined 20 years plus...
I had been with GEICO for a combined 20 years plus. Last week was speaking with a friend and the topic of car insurance came up. I found out he was paying less than half of my premium. We are same age, I have no moving violations/DWI/accidents on my record. I called GEICO and asked why my premium was so much more. The representative said she could give me a definitive answer and that each individual policy is "like a fingerprint" no two can be matched. She did offer to bundle homeowners insurance which would save me $4.00 per month! I began shopping and quotes were all over the ballpark. TSC mailed me a quote with substantial savings. Hesitatant because of all the bait and switch out there, I decided to call.
I called and spoke to Mike. He was very helpful,went over everything gathered all my information in ten minutes and advised the quote was real and I could begin the policy with a very reasonable initial payment. I went to the office today met a helpful Tatiana and initiated the policy at a savings OVER HALF what a long time GEICO customer was paying. Strongly advise you give them a call!
Update: As stated was with GEICO for many years. Was not unusual to wait on hold from customer service for over 45 minutes. And when I changed vehicles to wait a full day to receive new insurance cards. I recently changed vehicles as usual phone was answered within a few minutes and the new ID card was emailed in less than two minutes!
11/2020 Update:. As with millions of others this horrific pandemic has caused me tremendous loss personal and financial struggles. Came time to renew my policy they worked with me. Dina at the front desk is always pleasant and Incredibly helpful to deal with. I went to the office and presented Dina with some documents and she assured me that a Supervisor would contact me by the end of the day. Nine times out of 10 that means you might get a call within 2 or 3 days. However Tyque called me within an hour.And she was extremely professional and attentive.
During the voicemail prompts they refer to callers us as "existing friends or family" in this impersonal and cold business environment we usually deal with, TSC is truly a welcome exception!
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