Nicole Levin

Review of Eugene Water & Electric Board ...

I don t even know where to start. I feel like EWEB...

I don t even know where to start. I feel like EWEB is genuinely out to ruin people s lives. I received a bill, and there was a past due amount of a little under $200, so I called the next business day to pay said $200, when the customer service rep told me I owed more than $600 to get my account current and that if I didn t pay by the end of the day they were going shut my services off. I told her I was looking at the bill that I had received just ONE business day ago and it stated I owed $197 last due and $200 for the current cycle. She argued with me, said I had already been turned into collections and transferred me there. This lady also told me the $600 had to be paid by the end of the day but also couldn t tell me where that number was coming from. She suggested I call some churches when I burst into tears crying because there s no way I can pull together that much money in a matter of a few hours. They refused to set up a payment arrangement with me because my job only pays once per month, and stated they felt it would be impossible for me to get current. WHAT THE F*** EWEB. Keep in mind I have made a payment to them every single month. Sometimes it s under what s due, sometimes more and I receive credit, but I ALWAYS pay something towards my account.
This isn t a stand alone event either. A couple of years ago I received a $700 bill for one months services, and they stated it was because that was the average bill for December and they couldn t read the meter and refused to come back and reread.
EWEB alone has some seeking housing outside of Eugene.