Sejla Omeragic

Review of ACV

Had an absolutely terrible experience for our firs...

Had an absolutely terrible experience for our first purchase. We purchased a car for over $14,000 - Green Light and paid for ACV's transport. I won the bid on the 19th, and didn't receive the car until the 28th. The arbitration period is only 5 days so I would have been SOL. I voiced my concern to our rep from ACV, she said I could extend the arbitration window once I received the car. Once the car was delivered, we called ACV and told them to take it back. The guy we spoke with told us we are out of the arbitration period and that we are stuck with the car. The only way we would be able to cancel the deal is to forfeit our account with ACV, which we gladly agreed to.
In addition: You don't even get a run list. You only get alerts right when they car goes live. And for that, you have to have their site open all the time. Instead, they give you a list of vehicles that already ran. And on top of it all, each vehicle runs for 20 min. That's barely enough time to read the condition report, check Carfax/Auto Check, check NADA, and check competitors pricing for comparable vehicles.
My advice is to stay away. They're nice until they take your money. Don't waste a single minute or penny on this auction.