Jason Rouse

Review of CrystalCommerce

My business has used them for about 5 years now an...

My business has used them for about 5 years now and whIle I know our Magic the Gathering sales would not be as good as they are today without them, I would caution anyone from using them. Their customer service is 1 out of 5 at best. Stability of the system 2 out of 5. Updates on the system are 4 out of 5. The only 5 out of 5 I can give them is taking my money each month. That they never miss.

I have had ongoing problems for months now with my system not changing inventory quantities and prices. Or even worse, it states I have products when I don't. I've called, emailed, used their Web assistance system and no one ever replies. If someone does reply though (which did happen 2 months back), they ask you to explan your problem again and then NEVER reply again.

I would change service providers if I could, but sadly they are the only fish in this pond that I've found. So they get to charge me every month and I have to use their services that my customers now have come to expect.