We had a surprise shut-off by Con Edison due to a ...

We had a surprise shut-off by Con Edison due to a gas leak inside our house on September 1. I called Robison and they came by the very next day and took on the task to get our pipes replaced and our gas turned back on. They saw the entire process through from start to finish with fantastic communication, professionalism and promptness to get our gas back on in three weeks despite the additional workload post Hurricane Ida.

I was referred to Robison by a neighbor who had a similar, positive experience so I believe they operate as a very high standard.

Personally, I cannot speak more highly of Robison and the professionalism of their entire team from Marjorie at the office to Greg and Danny, the field technicians that performed all the work.

Robison was very communicative and accessible, keeping me up to speed at every step. They performed the work without any delays and with a high level of professionalism and quality. Going even as far as to ensure that they did not have to replace anything more than necessary to get the job done right (i.e. not trying to unduly extract more from their customer).

Their quote was reasonable for the standard of service delivered and also consistent with similar work they had done for others in the area, no higher or lower.

We were notified in advance of whenever the technician was due to arrive on site and all work was done quickly and with minimal possible impact on any other part of our house. Namely, no excess mess, debris or collateral damage. In fact, Greg went an extra mile to replace pipes without having to do additional drilling or damage to the house. He made a calculated decision to replace the pipes by drilling two small holes in a ceiling rather than opening up the entire ceiling (which would have made his job easier but would have done more damage).

At one point we required an electrical contractor to keep the work moving and I did not have one lined up but Robison called in their own team who came in the very day so no time was lost.

Greg and Danny were very courteous and professional in their interactions and the quality of their work. They came and went without any disruption and were very transparent and communicative about the work that needed to be done.

Marjorie at the office was very courteous, prompt and communicative - including sending update emails in real time as late as 10:00pm at night.

Danny was present to monitor the Town inspection as well as the Con Edison technician. Had I not already been home, I would not have been required to be present at any time. Danny also took the time to light all pilot lights and ensure that all relevant devices were working as expected.

All-in I interacted with a total of six Robison team members through this process and all of them did their work to a high standard and were very friendly.

All interactions with the Town and Con Edison were well communicated and scheduled to be done as quickly as possible despite the fact that this was the week of and after Hurricane Ida. This may have been facilitated by the fact that Robison had a good working relationship with third parties such as the Town and Con Edison.

It was a pleasure to work with Robison and fully intend to be a continuing customer. In addition, I will be redirecting existing business I have to them going forward.

I am happy to be a reference going forward.

Thank you, Team Robison for quickly, effectively and professionally resolving a significant issue for our home.