The wine was fine, but the service was sub-par. We...

The wine was fine, but the service was sub-par. We arrived right before a large tour bus, and were considerably delayed by the slow service that resulted. I understand that it takes a long time to serve so many people, but in that case the winery should have put extra staff on the cellar door. The tour bus had clearly booked beforehand so it's not like they didn't know what would happen.

After we had cooled our heels for awhile and finally decided to buy something (three items actually), the staff member only deducted two tasting fees (there were four of us). Frankly, considering the wait and the inattentive service, the tasting fee should have been waived altogether.