I don t even know where to start on this review. ...

I don t even know where to start on this review. I had ordered the Smart Globe (directly through the company website - my first mistake) with the attached pen. Within the first two days of it being out of the box, the pen came off of the cord, making the globe unusable and unable to be fixed. I immediately contacted the company and included a photo. They said that I could send it back, but didn t provide a return label. Well, without a return label, it would cost $54.00 for me to send it back (almost the cost of the globe). On their website they advertise a guarantee. I have contacted them at least ten times through calls with voicemails left and emails and they will not get back to me about a return label. What a frustrating situation.