The trip to Scotland was a gift for my wife's birt...

The trip to Scotland was a gift for my wife's birthday. I chose this hotel because of the position and the way it looks. The reception was very accommodating and the start was good. The room was massive but looking a bit dated, especially the bathroom. I chose a room with a view in order to offer my wife a nice experience. Unfortunately one of the windows had a damaged lock and wasn't closing properly. Luckily the curtains dampened the draft but didn't eliminated it.
All in all was acceptable but definitely wasn't what expected.

And to make the matter worse we had a not so nice experience: on our departure my wife left in the room a shawll scarf that had a sentimental value for her (a gift from her mother). The next day I immediately contacted the hotel to notify them and make arrangements for recovering the scarf. I was informed that nothing had been found in the room. After a couple of days I called again and there was still no sign of the scarf. Because we are sure the scarf was left in the room there is no other explanation but that it was found and kept by some body. I mentioned that to the person I spoke to from reception.
Next day I was contacted by Lis the lost and found and housekeeping manager who assured me that she will get to the bottom of this and will call me back in two days to let me know her findings.
Two weeks after still no call so I contacted the hotel again. That's when I found out that Lis was in a holiday and there was still no sign of my wife's scarf.

It's an unpleasant experience and something that wasn't expecting from a hotel with this prestige. Hence the reason for my low star review.